Customer reviews
What our customers say
We’re grateful for every customer across Richmond, Virginia Beach, and Raleigh. Read recent feedback — and if we’ve cleaned for you, we’d love your honest review.
Our satisfaction guarantee
Every CarpetPros job is backed by a simple promise: if your carpets or service aren’t done right, we’ll make it right. Before any work begins, your technician walks the space with you, confirms an upfront quote with no hidden fees, and protects your floors and furnishings. At the end of the visit we do a final walkthrough together so you can see the results and tell us if anything needs another pass. That guarantee is the same across all three of our locally staffed branches serving Richmond, Virginia Beach, and Raleigh.
How we ask for reviews
We believe reviews should be honest and earned. We don’t gate, filter, or screen feedback — when we finish a job, we invite every customer to share their experience on Google, whether it was five stars or a chance for us to do better. You won’t find bought or invented testimonials on this page: we’d rather show real reviews from real neighbors as they come in than pad the page with quotes we can’t stand behind. If we’ve cleaned for you, the buttons below take you straight to the right place to leave a public review.
What our customers can expect
Our technicians are licensed, insured, and background-checked, and they arrive with professional truck-mounted hot-water extraction equipment. We serve homeowners and businesses across Greater Richmond, Hampton Roads, and the Research Triangle with upfront pricing, easy online booking, and same-week availability in most cases. Whether it’s carpet cleaning, air duct cleaning, tile and grout, dryer vent cleaning, chimney sweeping, or pressure washing, the goal is the same: a cleaner, healthier home and a result you’d happily tell a neighbor about.
Leave us a review
Your feedback helps us improve and helps your neighbors find a home-services team they can trust. It only takes a minute.
We value every review, positive or constructive — it all helps us serve you better.
Ready for a cleaner, healthier home?
See live availability and book online in under two minutes — or call and we’ll take care of the rest.